You can add knowledge in three ways: #

1. Website / URL
2. Manual Knowledge Text
3. File Upload

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Add Website / URL #

Use this when you want the AI to learn from a webpage.

Good examples:

1. About Us page
2. FAQ page
3. Product page
4. Service page
5. Pricing page
6. Policy page
7. Terms and conditions page

Important :

Each URL is processed as one page only.

If your website has multiple important pages, add each page separately.

Example:

https://yourwebsite.com/about
https://yourwebsite.com/services
https://yourwebsite.com/faq
https://yourwebsite.com/pricing

How to add a website :

1. Go to Add Knowledge.
2. Find Website / URL.
3. Enter a title.
4. Enter the webpage URL.
5. Click Crawl & Ingest.
6. Wait until the source status becomes Completed.

Example:

Title:
Company FAQ Page

URL:
https://yourwebsite.com/faq

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Manual Knowledge Text #

Use this when you want to type or paste information directly into the AI Brain.

This is useful for information that may not be on your website.

Good examples:

1. Payment terms
2. Delivery policy
3. Warranty policy
4. Refund policy
5. Setup timeline
6. Support hours
7. Common customer questions
8. Promotion details
9. Sales explanation

How to add manual knowledge :

1. Go to Add Knowledge.
2. Find Manual Knowledge Text.
3. Enter a label.
4. Enter the knowledge text.
5. Click Add Knowledge.
6. Wait until processing is completed.

Example:

Label:
Payment Terms

Knowledge Text:
Payment must be completed before account activation unless otherwise agreed. For corporate customers, our team can prepare a quotation and invoice before payment. Subscription renewal is usually yearly unless stated otherwise in the quotation.

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File Upload #

Use this when you want the AI to learn from a document.

Supported file types: PDF , DOCX , TXT , CSV

Good examples:

1. Company profile
2. Product brochure
3. Service catalogue
4. FAQ document
5. Package comparison
6. Onboarding guide
7. Terms and conditions

How to upload a file :

1. Go to Add Knowledge.
2. Find File Upload.
3. Enter a label.
4. Choose your file.
5. Click Upload & Process.
6. Wait until the status becomes Completed.

Example:

Label:
Product Catalogue 2026

File:
product-catalogue.pdf

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Check Knowledge Sources #

Click the Knowledge Sources tab.

This page shows all added knowledge.

You can check:

Source name
Source type
Status
Chunk count
Date added
Actions

Source Status #

Pending #

The knowledge has been submitted and is waiting to process.

Processing #

The system is processing the knowledge.

Completed #

The knowledge is ready for the AI to use.

Failed #

The knowledge failed to process. You may retry or delete it.

Available Actions #

Edit #

Update the title, URL, or manual text.

Retry #

Retry failed or pending processing.

Delete #

Remove the knowledge source from AI Brain.