The AI Sales Assistant helps the WhatsApp AI understand how to explain and recommend a Product or Service.
It is optional. Leave any section blank if it does not apply.
Important: Do not enter official price or stock here. MESOS uses the ProductService price and quantity as the official source.
1. AI Improvisation #
Controls how the AI uses the information you enter.
OFF
AI stays closer to the wording and facts you saved.
ON
AI may rephrase the saved information naturally when replying to customers.
The AI must still use confirmed ProductService information and must not invent price, stock or unsupported facts.
2. Short AI Summary #
A short explanation of what the Product or Service is.
Example #
A wireless mouse designed for office and home use, compatible with major operating systems.Use proactively #
ON
The AI may mention this summary naturally when introducing or explaining the product.
OFF
The information is still available when relevant, but the AI will not proactively present it.
3. Customer Problems This Item Solves #
Enter the problems or needs this Product or Service can help with.
Example #
- Need a wireless mouse
- Want to reduce desk clutter
- Looking for ergonomic accessoriesUse proactively #
ON
The AI may use these points when explaining why the product may be suitable.
OFF
The AI can still use the information when the customer’s question is relevant.
4. Recommend When Customer Says #
Enter examples of situations or needs that indicate this product may be suitable.
Example #
- I need a mouse
- I want wireless accessories
- I need a USB mouseThese are examples only. Customers do not need to use the exact same wording.
Use proactively #
ON
The AI may actively consider these situations when recommending the product.
OFF
The information remains available but is not used proactively.
5. Key Selling Points #
Enter the main customer-facing benefits of the Product or Service.
Example #
- Long battery life
- Ergonomic design
- Easy setup
- Compatible with Windows and MacUse proactively #
ON
The AI may naturally mention these benefits when presenting the product.
OFF
The AI will mainly use them when relevant to the customer’s question.
6. Best For #
Describe who this Product or Service is most suitable for.
Example #
- Office workers
- Home office users
- Students
- Small businessesUse proactively #
ON
The AI may mention who the product is suitable for when recommending it.
OFF
The information remains available when the customer’s needs make it relevant.
7. Do Not Recommend When #
Enter situations where this Product or Service is not suitable.
Example #
- Customer needs a wired mouse
- Customer requires a gaming mouse
- Customer needs specialist programmable buttonsThis is an internal AI suitability rule.
It helps prevent the AI from recommending the wrong product.
This information is not intended to be shown directly to customers.
There is no Use proactively setting for this section.
8. Common Questions & Answers #
Enter common customer questions together with the approved answers.
Use:
Q: Customer question
A: Approved answerExample #
Q: Is it compatible with Mac?
A: Yes, it works with Mac and Windows.
Q: What is the warranty?
A: It comes with a one-year warranty against manufacturing defects.
Q: What is included?
A: The package includes:
- Wireless mouse
- USB receiver
- User guideImportant #
Q:means QuestionA:means Answer- Use uppercase
Q:andA: - Each question needs its own answer
- Multiple Q&A pairs are allowed
- Answers may contain multiple lines and bullet points
Q:should be a normal customer question, not tags or keywords- You do not need to enter every possible wording of the same question
Use proactively #
ON
The AI may use FAQ information proactively when it is useful in the conversation.
OFF
The FAQ still remains available as product knowledge when the customer asks a relevant question.
Example:
You save:
Q: Can the card be customised?
A: Yes. The logo, colour and design can be customised.The customer may ask:
Can this customise?
Can I use my own design?
Can I put my logo?The AI can recognise sufficiently similar questions and use the saved answer.
9. AI Explanation Guidance #
Tell the AI how to explain the Product or Service.
Example #
Explain in simple language. Focus on ease of use and value for money.Another example:
Keep explanations short and professional. Focus on business benefits.This section is for style and explanation guidance, not new product facts.
Use proactively #
ON
The AI may use this guidance when wording or explaining supported product information.
OFF
The guidance will not be proactively applied.
Do not use it like this #
Tell customers this product has a lifetime warranty.unless the lifetime warranty is already confirmed in the actual ProductService information.
Quick Reference #
| Section | What to enter | Use Proactively |
|---|---|---|
| AI Improvisation | Allow natural rephrasing of supported facts | ON / OFF |
| Short AI Summary | Short description of the item | Yes |
| Customer Problems This Item Solves | Problems or needs it solves | Yes |
| Recommend When Customer Says | Situations where it may be suitable | Yes |
| Key Selling Points | Main benefits | Yes |
| Best For | Suitable customer or business types | Yes |
| Do Not Recommend When | Situations where it is not suitable | No toggle |
| Common Questions & Answers | Approved customer Q&A | Yes |
| AI Explanation Guidance | How the AI should explain supported information | Yes |
Simple rule for Use proactively #
ON = AI may bring this information up naturally when useful.
OFF = AI does not proactively present it, but the information can still be used when the customer’s question is relevant.