Your ProductService is the main product information used throughout MESOS.

When you use the WhatsApp AI Agent, the same ProductService information also helps the AI understand what you sell and act more like a sales assistant.

A well-prepared ProductService helps the AI Agent:

• identify the Product or Service the customer is asking about;
• understand what it is;
• use the correct selling price;
• explain the product clearly;
• recommend suitable Products or Services;
• answer common customer questions;
• handle price negotiation correctly;
• explain sales terms and included items;
• show relevant product samples;
• guide the customer towards a quotation.

You do not need to create another product catalogue just for the WhatsApp AI Agent.

Set up your ProductService as usual, then add the WhatsApp AI information that is relevant to the Product or Service.

Think of ProductService as the product knowledge your WhatsApp AI sales assistant works from.

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What Should You Set Up? #

For Products and Services that you want the WhatsApp AI Agent to understand and sell, pay attention to these areas:

1. Category
2. Product / Service Name
3. Selling Price
4. Tags
5. Description
6. Hide from AI (WhatsApp Bot)
7. No Discount / Fixed Price
8. AI Sales Assistant
9. AI Sales Terms / Included Items
10. Product Sample Gallery

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1. Category #

Select the correct Category for the Product or Service.

Example #

MeCard
Music Class
Accounting Software

Category keeps similar Products and Services properly organised in ProductService.

Use clear and consistent categories.

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2. Product / Service Name #

Use a clear name that customers and your team can easily understand.

Good #

MeCard Elite
Piano Beginner Class
MESOS Accounting System

Avoid #

Package A
Item 1
New Product

A clear Product or Service name makes it easier for MESOS to identify what the customer is referring to.

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3. Selling Price #

Enter the official selling price in ProductService.

Example #

MeCard Elite
Selling Price: RM240

The WhatsApp AI Agent uses the ProductService selling price as the official price source.

Do not use the AI Sales Assistant fields to create a different product price.

MESOS also uses ProductService quantity rather than AI-written text as the official quantity/stock information.

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4. Tags #

Tags are keywords that help the AI find the Product or Service.

Enter useful keywords separated by commas.

Example #

NFC card, digital business card, customised card, corporate card

For a piano class:

piano class, beginner piano, kids piano, music lesson

Use words that customers may naturally use when asking about the Product or Service.

MESOS describes Tags as comma-separated keywords to help the AI find the product.

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5. Description #

Use Description to explain what the Product or Service is.

Keep it factual and easy to understand.

Example #

Premium NFC digital business card with fully customised company branding and a digital profile.

For a service:

Beginner piano lessons for children with little or no previous piano experience.

The Description provides the basic product information.

For more detailed selling guidance, FAQs and recommendations, use the AI Sales Assistant.

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6. Hide from AI (WhatsApp Bot) #

Use Hide from AI when you do not want a Product or Service to appear in WhatsApp AI catalogue responses.

OFF #

The Product or Service remains available to the WhatsApp AI Agent.

ON #

The Product or Service is hidden from WhatsApp AI catalogue responses.

This may be useful for:

• internal Products or Services;
• discontinued items;
• legacy packages;
• special customer-only packages;
• items that should not be offered publicly.

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7. No Discount / Fixed Price #

Use this setting to control how the WhatsApp AI Agent handles price negotiation for the Product or Service.

ON — Fixed Price #

The Product or Service is treated as fixed price.

If the customer asks for a discount or tries to negotiate the price, MESOS can politely tell the customer that the price is fixed.

The request is not sent to the Sales Agent for price negotiation.

Example:

Can go lower?
Best price?
Can you do RM200?

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OFF — Price Negotiation Can Be Sent to Sales #

The Product or Service is not marked as fixed price.

If the customer makes a clear price negotiation request such as:

Can go lower?
Best price?
This is too expensive.
Can you do RM180?

MESOS can send an alert to the Sales Agent WhatsApp Number configured in Bot Training.

The current behaviour sends an agent alert without switching off the bot or changing the conversation to manual takeover.

A general enquiry such as:

Any promotion?
Got discount?
Any promo?
Special price?

is treated differently. When Fixed Price is OFF, this type of casual enquiry does not automatically trigger the Sales Agent alert.

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8. AI Sales Assistant #

The AI Sales Assistant is optional.

Use it when you want the WhatsApp AI Agent to understand more about how to explain, recommend and sell the Product or Service.

It includes:

• Short AI Summary
• Customer Problems This Item Solves
• Recommend When Customer Says
• Key Selling Points
• Best For
• Do Not Recommend When
• Common Questions & Answers
• AI Explanation Guidance
• AI Improvisation
• Use proactively settings

MESOS describes this section as helping the WhatsApp AI understand when to recommend an item and how to explain it to customers.

Example #

For MeCard Elite:

Short AI Summary:
Premium customised NFC digital business card for professionals and businesses.

Key Selling Points:
- Fully customised design
- NFC tap to share
- Professional digital profile
- Suitable for corporate teams

Important #

Do not use AI Sales Assistant to replace the official:

• selling price;
• quantity;
• stock information.

Those remain controlled by ProductService.

See: AI Sales Assistant Guide

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9. AI Sales Terms / Included Items #

Use AI Sales Terms / Included Items when the Product or Service has important terms or included items that customers should know about.

MESOS supports sales-term types such as:

• Deposit
• Fee
• Included Product
• Note

Example #

Piano Beginner Class
Price: RM200

Deposit: RM200
Registration Fee: RM30
Beginner Book: Included Free

MESOS can present configured sales terms before quotation and ask the customer whether to proceed.

For chargeable or stock-related items, MESOS uses an existing ProductService record as the source rather than an arbitrary manual accounting amount.

For example, if there is a Registration Fee:

ProductService:
Registration Fee
Selling Price: RM30

It can then be linked through AI Sales Terms / Included Items.

See: AI Sales Terms / Included Items Guide

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10. Product Sample Gallery #

Use Product Sample Gallery when customers may want to see examples of the Product or Service.

Examples:

• card designs;
• printing samples;
• product colours;
• previous work;
• design variations.

A customer may ask:

Can I see some samples?

or:

Show me the designs.

The WhatsApp AI Agent can send active sample images configured for that Product or Service. MESOS also supports selected gallery samples being configured for automatic sending.

Only add samples that belong to the correct Product or Service.

See: Product Sample Gallery Guide

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How It Works Together #

You can think of the setup like this:

Product / Service Name
        +
Tags + Description
        ↓
AI understands which Product or Service
the customer is talking about
        ↓
ProductService Selling Price
        ↓
AI uses the official price
        ↓
Hide from AI
        ↓
Controls whether the item is available to AI
        ↓
No Discount / Fixed Price
        ↓
Controls price-negotiation handling
        ↓
AI Sales Assistant
        ↓
Helps AI explain, recommend and answer questions
        ↓
AI Sales Terms / Included Items
        ↓
Provides important terms before quotation
        ↓
Product Sample Gallery
        ↓
Allows AI to show relevant samples

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Example: MeCard Elite #

Basic ProductService #

Product Name:
MeCard Elite

Category:
MeCard

Selling Price:
RM240

Tags:
NFC card, digital business card, customised card, corporate card

Description:
Premium NFC digital business card with fully customised company branding.

WhatsApp AI Settings #

Hide from AI:
OFF

No Discount / Fixed Price:
ON

AI Sales Assistant #

Short AI Summary:
Premium customised NFC digital business card for professionals and businesses.

Key Selling Points:
- Fully customised design
- NFC tap to share
- Professional digital profile
- Suitable for corporate teams

Common Questions & Answers #

Q: Can I use my own logo?
A: Yes. Your company logo can be included in the customised design.

Q: Can I customise the design?
A: Yes. The card design can be customised according to the available customisation options.

Product Sample Gallery #

Upload approved MeCard Elite sample designs.

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Example Customer Journey #

Customer:

Do you have an NFC business card?

The WhatsApp AI Agent can identify the relevant ProductService.

Customer:

Can I customise it?

The AI can use the ProductService information and AI Sales Assistant information to answer.

Customer:

How much?

MESOS uses the official ProductService selling price.

Customer:

Can go cheaper?

If No Discount / Fixed Price is ON, MESOS uses the fixed-price handling.

If it is OFF and the customer clearly negotiates the price, MESOS can alert the configured Sales Agent WhatsApp Number.

Customer:

Can I see some designs?

The AI can use the Product Sample Gallery for that Product or Service.

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Recommended Setup #

For each Product or Service:

1. Set the correct Category
2. Enter a clear Product / Service Name
3. Enter the correct Selling Price
4. Add useful Tags
5. Write a clear Description
6. Decide whether to Hide from AI
7. Set No Discount / Fixed Price
8. Add AI Sales Assistant information if needed
9. Add AI Sales Terms / Included Items if applicable
10. Add Product Sample Gallery if applicable

You do not need to make every ProductService complicated.

The most important thing is that the information is correct, clear and kept up to date.

The WhatsApp AI Agent can then use that ProductService information as its product knowledge when assisting customers.